Vol: 13, Issue: 3 2023

Page: 1-8

Technology Risks and their Impact on the Quality of Banking Service: Field Research in a Sample of Iraqi Private Banks

Salim Swadi Hammood AL-Mohammedawi

Received Date: 2023-04-07

Accepted Date: 2023-06-13

Published Date: 2023-06-17

http://doi.org/10.37648/ijtbm.v13i03.001

This research aims to reach the impact of the relationship between technology risks and the quality of banking services in Iraqi private banks, and for the purpose of achieving this goal, the validity of the hypothesis was tested. There is a statistically significant relationship between technology risks and the quality of banking services provided to customers, through the descriptive and analytical method in determining the impact of the relationship among the search variables using the SPSS program. In addition to using the inductive method in interpreting the research variables and proving hypotheses, the research found a relationship with inverse statistical significance between the risks of technology and the quality of banking services provided. Users of electronic banking transactions, and this in turn reflects positively on the quality of banking service provided to customers.

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