Vol: 13, Issue: 3 2023

Page: 147-169

Total Quality Management and its Impact on Entrepreneurial Strategy: Mediating Role of Environmental Management Systems: An Exploratory Study of Opinions of a Sample of Directors of Iraqi Ministry of Electricity

Raed Abdul-Jabbar Khadr, Prof. Dr. Shukri Salim

Received Date: 2023-06-19

Accepted Date: 2023-09-04

Published Date: 2023-09-21

http://doi.org/10.37648/ijtbm.v13i03.012

Research aimed to test impact of Total Quality Management through its Dimensions (Commitment of Top Management, Continuous Improvement, Training and Development, Focus on Customer, Making Decisions Based on Facts, Employee Participation) on Entrepreneurial strategy and its Dimensions (Innovation, Proactiveness, Risk Taking, Communication) by Mediating Environmental Management system through their dimensions (Environmental Policy, Environmental Planning, Implementation and Operation, Corrective Inspection, Administrative Review) in the Ministry of Electricity, to be the subject of the study in the city of Baghdad and to provide a number of recommendations that could contribute to improving its Entrepreneurial strategy, and based on the importance of the thesis to society. The Ministry and the sample adopted the descriptive analytical approach, adopting a questionnaire in collecting data, targeting a sample of the leaders of the Ministry of Electricity (undersecretary, general director, assistant general director, expert, division director, advisor), and the study population reached 125), while the sample was Study (111). The thesis sought to test four hypotheses related to the influence relationships between its variables. It used ready-made statistical programs (SPSS v.28, SMART PLS v.4) to process the data. It reached a set of results, the most important of which was that the leaders of the Ministry of Electricity were able to From employing comprehensive quality management indirectly through the environmental management system to improve Entrepreneurial strategy and through total mediation, as it was able to adopt environmental policy as a dimension that improves Entrepreneurial strategy and through total mediation, entrepreneurial of the Ministry of Electricity employed the environmental management system to improve the strategic entrepreneurial that it faces during its work, relying on this . On environmental policy and environmental planning, as well as investing in environmental policy in improving creativity and communication, and adopting environmental planning to improve Proactiveness, while adopting environmental policy, corrective examination, and administrative review to improve its ability to bear risk.

References

• Zimon, D., Madzík, P., Dellana, S., Sroufe, R., Ikram, M., & Lysenko-Ryba, K. (2022). Environmental effects of ISO 9001 and ISO 14001 management system implementation in SSCM. The TQM Journal, 34(3), 418- 447.
• Jayathirtha, R. V. (2001). Combating environmental repercussions through ‘TQEM’and ‘ISO 14000’. Business Strategy and the Environment, 10(4), 245-250.
• Fonseca, L. (2015). From Quality Gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167-180.
• Alayoubi, M. M., Al Shobaki, M. J., & Abu-Naser, S. S. (2020). Requirements for applying the strategic entrepreneurship as an entry point to enhance technical innovation: case study-Palestine technical collegeDeir al-Balah. International Journal of Business and Management Invention (IJBMI), 9(3), 1-17.
• Ghazi, E., and P. Gelard. "Strategic entrepreneurship element from theory to practice." International Journal of Business and Technopreneurship 4.2 (2014): 205-219.
• Kavousy, E., Shahosseini, A., Kiasi, S., & Ardahaey, F. (2010). Cultural entrepreneurship strategies in Iran. Serbian Journal of Management, 5(2), 227-241.
• Lomberg, C., Urbig, D., Stöckmann, C., Marino, L. D., & Dickson, P. H. (2017). Entrepreneurial orientation: The dimensions’ shared effects in explaining firm performance. Entrepreneurship theory and practice, 41(6), 973-998.
• Zafiropoulos, C., & Vrana, V. (2008). Service quality assessment in a Greek higher education institute. Journal of business economics and management, 9(1), 33-45.
• Pandi, A. P., Rao, U. S., & Jeyathilagar, D. (2009). A study on integrated total quality management practice in technical institutions–stakeholders' perspective. International Journal of Management in Education, 3(3- 4), 416-428.
• Fenghueih dan Zagd, Implementation of Total Quality Management in Mongolian Universities. Internation Conference on Knowledge-Based Economy and Global Management Tainan, TAIWAN, 4-5 November, (2010).
• Faganel, A. (2010). Quality perception gap inside the higher education institution. International Journal of academic research, 2(1), 213-215.
• Ahmadabadi, M. N., Mehrabi, J., & Samangooei, B. (2012). Modeling the Impact of Total Quality Management (TQM) Practices on Market Orientation in Service Organizations (Case Study: Isfahan Refah Kargaran Bank). International Journal of Learning and Development, 2(3), 186-198.
• García-Alcaraz, J. L., Flor-Montalvo, F. J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability, 11(22), 6488.
• Suhendah, R., & Brigita, M. A. (2021, May). TQM, Entrepreneurial Orientation, Innovation, and Organizational Performance in Indonesian Palm-Oil Industry. In Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020) (pp. 484-493). Atlantis Press.
• Jamison, A. (1996). The shaping of the global environmental agenda: the role of non-governmental organisations. Risk, Environment and Modernity. Towards a New Ecology, London, Sage, 224-245.
• Darnall, N., Jolley, G. J., & Handfield, R. (2008). Environmental management systems and green supply chain management: complements for sustainability? Business strategy and the environment, 17(1), 30-45.
• Fiorini, P. D. C., Jabbour, C. J. C., de Sousa Jabbour, A. B. L., Stefanelli, N. O., & Fernando, Y. (2019). Interplay between information systems and environmental management in ISO 14001-certified companies. Management Decision, 57(8), 1883-1901.
• Wong, C. W., Wong, C. Y., & Boon-it, S. (2020). Environmental management systems, practices and outcomes: Differences in resource allocation between small and large firms. International Journal of Production Economics, 228, 107734.
• Ilcan, H., Sahin, O., Unsal, Z., Ozcelikci, E., Kul, A., Demiral, N. C., ... & Sahmaran, M. (2023). Effect of industrial waste-based precursors on the fresh, hardened and environmental performance of construction and demolition wastes-based geopolymers. Construction and Building Materials, 394, 132265.
• ALZAROONI, M. I. M. A.(2022). THE ROLE OF LEADERS’STRATEGIC IMPROVISATION, CORPORATE ENTREPRENEURSHIP, ORGANIZATIONAL CULTURE, AND TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF INTERNATIONAL SMES IN UAE, phd thesis submitted to UUM.
• Mohamed, A. A. and Alhamd, A. D. (2020) “Strategic Entrepreneur ship and its role in a marketing performance”, Journal of Economics and Administrative Sciences, 26(124), pp. 255–275. doi: 10.33095/jeas.v26i124.2040.