Vol: 6, Issue: 1 2016

Page: 73-78

TOTAL QUALITY MANAGEMENT IMPLEMENTATION AND ORGANIZATIONAL DEVELOPMENT AMONG INDIAN INDUSTRIES

Sunil Yadav, Dr. Prakash Divakaran

Received Date: 2016-01-28

Accepted Date: 2016-02-26

Published Date: 2016-03-06

This paper explores the implementation of Total Quality Management (TQM) practices and their impact on organizational development within Indian industries. It examines the principles of TQM, the process of implementation, the challenges faced, and the benefits realized. The study draws on case studies and empirical data from various sectors to illustrate the influence of TQM on organizational efficiency, employee satisfaction, and competitive advantage in the Indian context.

References

• Juran, J. M., & Godfrey, A. B. (1999). Juran's Quality Handbook. McGraw-Hill. This book provides comprehensive coverage of TQM principles and practices, offering a foundational understanding of quality management.
• Deming, W. E. (1986). Out of the Crisis. MIT Press. Deming’s seminal work on quality management and his 14 Points for Management, which are central to TQM practices.
• Crosby, P. B. (1979). Quality Is Free: The Art of Making Quality Certain. McGraw-Hill. Crosby’s approach to quality management and the concept of “zero defects,” which influences TQM.
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