Vol: 3, Issue: 2 2013

Page: 1-5

Study of Customer Relationship Management in Insurance Sector in India

Suryawanshi Vaishali Kerbarao

Received Date: 2013-02-02

Accepted Date: 2013-03-01

Published Date: 2013-04-02

Collaborative CRM The collaborative interfaces (e-mail, conferencing, char, real-time applications) that facilitate the interaction between a company and its customers, as well as within the business itself when dealing with customer information (e.g. customer service to sales, sales to marketing).

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