International Journal of Transformations in Business Management

(By Aryavart International University, India)

International Peer Reviewed (Refereed), Open Access Research Journal

E-ISSN : 2231-6868 | P-ISSN : 2454-468X

SJIF 2020: 6.336 |SJIF 2021 : 6.109 | ICV 2020=66.47

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Abstract

Vol: 3, Issue: 4 2013

Page: 4-8

Globalization Impact of Total Quality Management (TQM) Strategy in the Indian Banking Sector

Jaydeep Shah, Mandvi

Received Date: 2013-08-11

Accepted Date: 2013-09-12

Published Date: 2013-10-10

In the 21st century the role of Globalisation play a vital role in all spheres of the world, especially in the banking sector. Considering this, an attempt is made how to succeed in the Globalisation of banking process and the possible measures to overcome the hurdles. To practice one of the modern management concepts of TQM, a successful strategy can be applied in the banking activities so as to meet the Globalisation challenges. Here the study will bring out some feasible approaches based on the above concept.

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References

  • Angur, M. G, Nataraajan, R. & Jahera, J. S. (1999). Service quality in the banking industry: an assessment in a developing economy. International Journal of Bank Marketing, 17, 116-23.
  • RBI Bulletin - Various issues.
  • TQM and business performance in the service sector: a Singapore study, International Journal of Operations & Production Management, 20, 1293-1314.

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